This Privacy Policy applies to all users of the EZWin1 platform, including players registered from anywhere in the Philippines. By creating an account or using our services, you agree to the practices described in this document.
Introduction
Welcome to EZWin1. We understand that when you sign up and play on our platform, you're trusting us with some pretty important information about yourself. That trust is something we take seriously — and we want you to know exactly how we handle your data, from the moment you register to every session you play.
This Privacy Policy explains what personal information EZWin1 collects, why we collect it, how we use it, who we share it with (and who we don't), and what rights you have over your own data. We've written this in plain language because we want every Kabayan to understand their rights — no legalese overload, promise.
If you have any questions after reading through this, feel free to reach us at support@ezwin1.net. We're always happy to help.
What Information We Collect
When you use EZWin1, we collect two types of information: information you give us directly and information we collect automatically as you interact with the platform.
Information you provide directly:
- Full name and date of birth (for age verification — we only allow players aged 21 and above)
- Email address and mobile number
- Home address (province, city, barangay)
- Government-issued ID details (e.g., PhilSys ID, passport, driver's license) for KYC verification
- Payment information — GCash or Maya account numbers, bank account details for withdrawals via BDO, BPI, UnionBank, or credit/debit card info for Visa/Mastercard transactions
- Username and account preferences
Information we collect automatically:
- Device type, operating system, and browser version
- IP address and general location (region-level only)
- Login timestamps and session duration
- Game activity, betting history, and transaction logs
- Cookies and similar tracking technologies (see Section 7 for details)
How We Use Your Information
EZWin1 only uses your personal data for clear, legitimate purposes. Here's a breakdown of exactly what we do with what you share:
- Account management: Creating and maintaining your EZWin1 account, verifying your identity, and keeping your profile up to date.
- Processing transactions: Handling deposits and withdrawals through GCash, Maya, GrabPay, InstaPay/PESONet bank transfers, and linked bank accounts safely and accurately.
- Responsible gaming compliance: Monitoring activity patterns to detect problem gambling behaviours and reach out if we notice something concerning. This is part of our commitment to safe and responsible play.
- Fraud prevention and security: Detecting suspicious login attempts, unusual withdrawal patterns, or potential account takeover activity to protect your funds and data.
- Customer support: Responding to your queries, complaints, and requests through live chat, email, or our support ticket system.
- Regulatory compliance: Meeting the reporting and record-keeping requirements set by relevant Philippine authorities.
- Promotions and personalisation: Sending you relevant bonus offers, tournament invites, and game recommendations — but only if you've opted in to marketing communications.
We will never use your data for purposes not listed here without first asking for your explicit consent.
Who We Share Your Data With
EZWin1 does not sell your personal data. Period. However, to operate our platform and comply with the law, we do share certain information with the following trusted parties:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks — only to process your deposits and withdrawals.
- KYC and identity verification providers: Third-party services that help us verify government IDs and confirm your identity securely.
- IT infrastructure and cloud providers: Secure, ISO-certified data hosting and technical services that keep EZWin1 running 24/7.
- Regulatory and government authorities: When legally required to do so — for example, in response to a valid court order or a request from the Philippine Amusement and Gaming Corporation (PAGCOR).
- Fraud and security partners: Anti-money laundering (AML) and cybersecurity service providers who help us protect the platform from bad actors.
All third parties we work with are required to handle your data in accordance with applicable privacy laws and our own strict data protection standards. We do not give them permission to use your data for any purpose beyond the specific service they provide to us.
Data Retention
We keep your personal data for as long as your EZWin1 account is active, and for a reasonable period after account closure as required by Philippine law — typically a minimum of five (5) years for financial and gaming transaction records. This is to comply with anti-money laundering regulations and gaming licensing requirements.
After the retention period expires, your personal data is securely deleted or anonymised so it can no longer be linked back to you. If you request deletion of your account, we will process that request in accordance with our legal obligations and notify you once it's done.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by EZWin1:
- Right to be informed: You have the right to know what data we hold about you and how it's being used — which is exactly what this Privacy Policy is for.
- Right to access: You can request a copy of the personal information EZWin1 holds about you at any time.
- Right to correction: If any of your personal details are inaccurate or outdated, you can request that we correct them.
- Right to erasure or blocking: You may request that we delete or restrict the processing of your personal data, subject to our legal retention obligations.
- Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
- Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service.
- Right to file a complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact us at support@ezwin1.net. We aim to respond within fifteen (15) business days.
Cookies and Tracking Technologies
EZWin1 uses cookies and similar technologies to make your experience on the platform smoother and more personalised. Here's what we use them for:
- Essential cookies: Required for core platform functions — logging in, maintaining session security, and remembering your language preferences.
- Analytics cookies: Help us understand how players use EZWin1 so we can improve performance, fix bugs, and optimise game loading speeds.
- Marketing cookies: Used only if you've opted in — these help us show you relevant promotions instead of generic ads.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of EZWin1.
Security Measures
We invest heavily in keeping your data safe. EZWin1 employs a range of technical and organisational security measures, including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest
- Two-factor authentication (2FA) for account access
- Regular penetration testing and vulnerability assessments
- Access controls that limit who within EZWin1 can view your data (need-to-know basis only)
- 24/7 security monitoring and incident response protocols
While no system is 100% immune to security threats, we are committed to maintaining best-in-class defences and responding quickly in the unlikely event of a data breach. If a breach occurs that affects your rights, we will notify you as required by Philippine law.
Children and Minors
EZWin1 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the legal gaming age. If we discover that an account was created by someone underage, we will immediately suspend the account, forfeit any remaining balance, and delete the associated personal data. If you believe a minor has registered on our platform, please contact us immediately at support@ezwin1.net.
Updates to This Policy
EZWin1 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or an in-app notification before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most current version.
We encourage you to review this page periodically so you're always in the know. Continuing to use EZWin1 after an update has been communicated constitutes your acceptance of the revised policy.
Contact Our Data Protection Officer
If you have any questions, concerns, or requests related to this Privacy Policy or the way EZWin1 handles your personal data, please reach out to our Data Protection Officer (DPO):
- Email: support@ezwin1.net
- Website: ezwin1.net
We take every privacy inquiry seriously and will always do our best to resolve your concerns in a timely, transparent manner. Salamat for trusting EZWin1 — your privacy is something we protect every day.
